Refund policy

REFUND AND RETURN POLICY

Last updated: 21 August 2026

At Adam Afro Foods Ltd, we want customers to receive their orders in good condition and exactly as expected.

FRESH, CHILLED AND FROZEN PRODUCTS

Fresh meat, poultry, fish, chilled and frozen products are perishable and therefore cannot normally be returned simply because you have changed your mind.

Some fresh products are also cut, prepared or packed specifically according to your order.

This does not affect your statutory rights if goods are faulty, damaged, incorrectly supplied or otherwise not as described.

DAMAGED, INCORRECT OR MISSING ITEMS

If an item arrives damaged, spoiled, incorrectly supplied or is missing from your order, please contact us as soon as reasonably possible.

We may ask you to provide photographs of:

• The affected product

• The product packaging

• The external delivery packaging

• The delivery label

This helps us investigate the issue and provide an appropriate resolution.

Where appropriate, we may offer a replacement, refund or another suitable resolution.

CANCELLING AN ORDER

If you wish to cancel an order, please contact us as soon as possible.

If preparation or dispatch has not started, we will try to cancel the order.

For fresh, perishable or products prepared specifically to your requirements, cancellation may no longer be possible once preparation has begun.

NON-PERISHABLE GOODS

For eligible non-perishable goods, customers may have cancellation and return rights under applicable UK consumer law.

Please contact us before returning an item so that we can provide the appropriate instructions.

Unless the goods are faulty, damaged or incorrectly supplied, the customer may be responsible for the cost of returning eligible non-perishable goods.

REFUNDS

Where a refund is approved, it will normally be issued to the original payment method.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

DELIVERY PROBLEMS

If your order has been affected by a delivery problem, please contact us as soon as possible so that we can investigate.

Please refer to our Delivery Policy for further information regarding perishable deliveries and missed deliveries.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer law.

CONTACT US

Adam Afro Foods Ltd

Company Number: 13892176

4 Swinden Court

Heelands

Milton Keynes

MK13 7PN

United Kingdom

Email: info@adamafro.co.uk

Telephone: 07888 897482

Adam Afro Foods is an online retailer and does not operate a customer-facing Adam Afro retail store at this address.