FAQS
DELIVERY FAQs
WHAT ARE YOUR DELIVERY OPTIONS?
We offer Local Delivery within selected Milton Keynes postcodes, Nationwide UK Delivery via DPD, and Click & Collect.
LOCAL DELIVERY – MILTON KEYNES
We offer same-day local delivery to selected Milton Keynes postcodes, including MK1–MK17, MK19, MK43 and MK46.
• FREE local delivery on orders over £49.99
• £4.99 delivery charge on orders under £49.99
• Order before 3pm for same-day delivery
• Local deliveries are normally made between 5pm and 7pm
Our local orders are prepared, packed and delivered by our team.
If you need to make arrangements regarding your local delivery, please contact us on 07888 897482 or email info@adamafro.co.uk.
NATIONWIDE UK DELIVERY
We use DPD for our nationwide deliveries.
Orders placed before our cut-off time are prepared, securely packed in temperature-controlled packaging and dispatched for next-working-day delivery where available.
Our standard dispatch schedule is:
Monday order → Tuesday delivery
Tuesday order → Wednesday delivery
Wednesday order → Thursday delivery
Thursday order → Friday delivery
Orders placed after the Thursday cut-off, or during Friday, Saturday or Sunday, will normally be prepared for the next available dispatch.
Saturday delivery may also be available for an additional charge. Where available, please select Saturday Delivery during checkout.
Bank holidays and circumstances outside our control may affect dispatch and delivery schedules.
Please note that delivery dates are estimates and cannot be absolutely guaranteed, as nationwide deliveries are handled by a third-party courier.
HOW MUCH DOES NATIONWIDE DELIVERY COST?
Our nationwide delivery charges are calculated according to the total weight of your order.
Current rates are displayed at checkout.
Our standard rates start from:
• Up to 15kg – £7.99
• Heavier orders – additional charges apply according to weight
The exact delivery charge will be displayed before you complete your purchase.
HOW ARE FRESH AND FROZEN PRODUCTS PACKED?
Fresh meat, fish, frozen foods and other temperature-sensitive products are carefully packed for transportation using appropriate food-safe and temperature-controlled packaging.
When your parcel arrives, please unpack all fresh, chilled and frozen products promptly and place them into the refrigerator or freezer as appropriate.
Vacuum-packed or sealed fresh meat can sometimes have a slight odour immediately after opening. This can be normal and will usually disappear after the product has been exposed to fresh air for a short period.
WHAT IF I AM NOT AVAILABLE TO RECEIVE MY DELIVERY?
LOCAL DELIVERY
If you know you will not be available for your local delivery, please contact us as soon as possible:
Phone: 07888 897482
Email: info@adamafro.co.uk
We will do our best to arrange a suitable solution.
NATIONWIDE DPD DELIVERY
Because many of our orders contain fresh, chilled, frozen or other perishable foods, customers should make suitable arrangements to receive their parcel on the first delivery attempt.
DPD will normally provide tracking information and a delivery time window by text message, email or through its tracking service.
Please use the DPD tracking options to manage your delivery where available.
If a delivery is missed or delayed because nobody was available to receive the parcel, please contact us as soon as possible.
Refunds for missed deliveries involving perishable goods will be considered in accordance with our Refund and Return Policy and your statutory consumer rights.
DO YOU OFFER CONTACTLESS DELIVERY?
Yes. Where appropriate, deliveries can be completed without direct physical contact.
Please provide any relevant delivery instructions when placing your order.
CAN I COLLECT MY ORDER?
Yes. We offer FREE Click & Collect.
Orders are normally ready approximately 2 hours after being placed during our normal operating hours.
You will receive confirmation when your order is ready for collection.
Please bring your order confirmation or order number when collecting your purchase.
Orders placed outside normal preparation hours will be available for collection the following day.
I CAN'T FIND A PRODUCT – CAN YOU HELP?
Absolutely.
We stock a very large range of African, Caribbean and Asian groceries, fresh meat, fish, fruit, vegetables and frozen foods.
Try searching using the product name or brand.
If you still can't find what you're looking for, contact us and we'll check availability for you.
Email: info@adamafro.co.uk
Phone: 07888 897482
DO YOU DELIVER FRESH MEAT AND FISH NATIONWIDE?
Yes.
We can send eligible fresh meat, fish and other temperature-sensitive products nationwide using suitable temperature-controlled packaging.
Availability may depend on the product, destination and delivery service available at checkout.
CAN I TRACK MY NATIONWIDE ORDER?
Yes.
Once your DPD parcel has been dispatched, tracking information will normally be sent to the mobile number or email address supplied with your order.
Please make sure your email address and mobile number are entered correctly when placing your order.
