Help

Frequently asked questions

Delivery, packing, click & collect and product help — answers from the Adam Afro team in Milton Keynes.

Local MK

Free same-day over £49.99 before 3pm

Nationwide

From £7.99 via DPD, packed cold

Collect

Free click & collect from the shop

Delivery

Local Milton Keynes, nationwide DPD, and what to expect at checkout.

What are your delivery options?

We offer local delivery within selected Milton Keynes postcodes, nationwide UK delivery via DPD, and free click & collect from the shop.

How does local Milton Keynes delivery work?

Same-day local delivery is available to selected Milton Keynes postcodes, including MK1–MK17, MK19, MK43 and MK46.

  • Free local delivery on orders over £49.99
  • £4.99 on orders under £49.99
  • Order before 3pm for same-day delivery
  • Local deliveries are normally made between 5pm and 7pm

Orders are prepared, packed and delivered by our team. For changes, call 07888 897482 or email info@adamafro.co.uk.

How does nationwide UK delivery work?

We use DPD for nationwide deliveries. Orders placed before cut-off are packed in temperature-controlled packaging and dispatched for next-working-day delivery where available.

  • Monday order → Tuesday delivery
  • Tuesday order → Wednesday delivery
  • Wednesday order → Thursday delivery
  • Thursday order → Friday delivery

Orders after the Thursday cut-off, or on Friday–Sunday, are prepared for the next available dispatch. Saturday delivery may be available for an extra charge at checkout.

Bank holidays and courier circumstances can affect timings. Nationwide dates are estimates and cannot be absolutely guaranteed.

How much does nationwide delivery cost?

Charges are based on the total weight of your order and shown at checkout. Standard rates start from:

  • Up to 15kg — £7.99
  • Heavier orders — additional charges by weight
Do you deliver fresh meat and fish nationwide?

Yes. Eligible fresh meat, fish and other temperature-sensitive products can be sent nationwide in suitable cold-chain packaging. Availability depends on the product, destination and service shown at checkout.

Can I track my nationwide order?

Once your DPD parcel is dispatched, tracking is normally sent to the mobile number or email on your order. Please enter those details carefully at checkout.

Do you offer contactless delivery?

Yes, where appropriate. Add any delivery instructions when you place your order.

Packing & receiving

How we pack fresh and frozen lines, and what to do if you miss a delivery.

How are fresh and frozen products packed?

Fresh meat, fish, frozen foods and other temperature-sensitive products are packed in food-safe, temperature-controlled packaging.

When your parcel arrives, unpack chilled and frozen items promptly and refrigerate or freeze as needed.

Vacuum-packed fresh meat can sometimes have a slight odour when first opened — this is often normal and usually clears after a short time in fresh air.

What if I am not available to receive my delivery?

Local delivery — contact us as soon as you know you will miss it on 07888 897482 or info@adamafro.co.uk. We will do our best to rearrange.

Nationwide DPD — many orders contain perishable food, so please arrange to receive the parcel on the first attempt. Use DPD tracking to manage your slot where available.

If a delivery is missed, contact us promptly. Refunds for perishable goods follow our refund policy and your statutory consumer rights.

Click & collect

Collect from 4 Swinden Court, Heelands, Milton Keynes.

Can I collect my order?

Yes — click & collect is free. Orders are normally ready about 2 hours after placing during opening hours. You will get confirmation when it is ready.

Bring your order confirmation or order number. Orders placed outside preparation hours are available the following day.

Products

Finding stock across African, Caribbean and Asian groceries, meat and fish.

I can’t find a product — can you help?

We stock a wide range of African, Caribbean and Asian groceries, fresh meat, fish, fruit, vegetables and frozen foods. Try searching by product name or brand first.

Still stuck? Email info@adamafro.co.uk or call 07888 897482 and we will check availability for you.

Support

Need a hand with an order?

Our Milton Keynes team can help with delivery timing, butcher notes and product availability.