Delivery Policy
DELIVERY POLICY
Last updated: 21 August 2026
At Adam Afro Foods, we take particular care when preparing and delivering fresh, chilled and frozen products. Please read the following information before placing your order.
LOCAL DELIVERY – MILTON KEYNES
We offer local delivery to selected Milton Keynes postcodes.
• FREE same-day delivery on orders over £49.99
• £4.99 delivery charge on orders under £49.99
• Same-day delivery is available for eligible orders placed before 3pm
• Local orders are prepared, packed and delivered by our own team using suitable refrigerated transport
Delivery availability will be confirmed during checkout.
NATIONWIDE UK DELIVERY
Nationwide orders are delivered using our third-party courier service, primarily DPD.
Our normal nationwide dispatch schedule is:
Monday orders → Tuesday delivery
Tuesday orders → Wednesday delivery
Wednesday orders → Thursday delivery
Thursday orders → Friday delivery
Friday-sunday order → Monday Delivery
Orders must normally be placed before 2pm to qualify for next-working-day delivery.
Orders placed after the daily cut-off may be prepared and dispatched on the next available dispatch day.
Orders placed after the Thursday cut-off or during Friday, Saturday or Sunday will normally be prepared for the next available dispatch.
Bank holidays may affect our normal dispatch and delivery schedule.
SATURDAY DELIVERY
Saturday delivery may be available for an additional charge.
Where available, please select the Saturday Delivery option during checkout.
Saturday delivery costs more than our standard nationwide service and the applicable charge will be displayed at checkout.
DELIVERY CHARGES
MILTON KEYNES
• Orders over £49.99 – FREE
• Orders under £49.99 – £4.99
NATIONWIDE UK DELIVERY
Our standard nationwide delivery charges start from:
• Up to 15kg – £7.99
• Orders above 15kg – additional weight-based charges apply
The exact delivery charge applicable to your order will be displayed at checkout before payment.
PACKAGING FRESH, CHILLED AND FROZEN PRODUCTS
Fresh meat, fish and other temperature-sensitive products are carefully prepared and packed using food-safe packaging and temperature-controlled insulated boxes with ice sheets where appropriate.
When your delivery arrives, please unpack all fresh, chilled and frozen products promptly and place them into appropriate refrigerated or frozen storage.
Some sealed or vacuum-packed fresh meat can have a slight odour immediately after opening. This can occur naturally with sealed meat and will normally disappear after the product has been exposed to fresh air for a short period.
DELIVERY ADDRESS
Orders will be delivered to the delivery address supplied by the customer during checkout.
Please carefully check your delivery address, postcode, telephone number and email address before completing your order.
Adam Afro Foods cannot accept responsibility for delivery problems caused by incorrect or incomplete delivery information supplied by the customer.
RECEIVING YOUR NATIONWIDE DELIVERY
Because many of our orders contain perishable products, customers should make suitable arrangements to receive their delivery on the first delivery attempt.
DPD will normally provide tracking information and a delivery time window by text message, email or its tracking service.
Please ensure the mobile telephone number and email address provided with your order are correct.
Where available, customers may be able to manage their delivery directly through the courier's tracking service.
MISSED DELIVERIES
If you are unavailable to receive your delivery, please use the courier's tracking service as soon as possible to manage the parcel.
Because fresh, chilled and frozen foods are perishable, delays caused by a customer being unavailable to receive a delivery may affect the condition of the products.
Where a delivery cannot be completed because the customer provided an incorrect address, failed to make suitable arrangements to receive the parcel, or otherwise caused the delivery to fail, eligibility for a refund will be considered according to the circumstances and our Refund and Return Policy.
Nothing in this Delivery Policy affects your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise not as described.
DELIVERY DELAYS
We make every reasonable effort to dispatch orders according to our stated schedule.
However, delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
• Courier delays
• Severe weather
• Road disruption
• Bank holidays
• Operational disruption
• Other unforeseen circumstances
If you experience a significant problem with your delivery, please contact us as soon as possible.
CANCELLATIONS
Many of our fresh meat products are cut, prepared or portioned specifically for individual customer orders.
If you wish to cancel an order, please contact us immediately.
If preparation of fresh, perishable or made-to-order products has already begun, cancellation may not be possible.
Cancellation rights for perishable or personalised goods may differ from those applicable to ordinary non-perishable goods.
Nothing in this policy affects any statutory cancellation or refund rights that apply to your purchase.
DAMAGED, INCORRECT OR MISSING ITEMS
If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us as soon as possible.
Where possible, please provide:
• Your order number
• Details of the problem
• Photographs of the affected product
• Photographs of the packaging where relevant
This will help us investigate the issue quickly.
REFUNDS
Refund requests are handled in accordance with our Refund and Return Policy and applicable UK consumer law.
For assistance with an order, please contact:
Adam Afro Foods Ltd
4 Swinden Court
Heelands
Milton Keynes
MK13 7PN
United Kingdom
Email: info@adamafro.co.uk
Phone: 07888 897482
