Hello,
I am writing to formally complain regarding my order **#3358**, which I contacted you about approximately 4–6 days ago. Despite the tracking information stating that my order has been delivered, I have not received my item.
I have spent over £100 on this order, which is a significant amount of money to me, and I find this situation extremely disappointing and concerning. I contacted your customer service team several days ago but have yet to receive a response or any update regarding the matter.
Due to the lack of communication and the failure to resolve this issue, I have now raised a dispute with my bank to recover the money paid for an item I have not received.
I consider the lack of communication and customer service to be highly unprofessional. I would have expected a business to take this matter seriously and provide a timely response, particularly given the amount of money involved.
I would appreciate a prompt response explaining how you intend to resolve this issue. I hope this matter can be dealt with professionally and without any further delay.
Kind regards
Aweys abdi
